The Story

This leading provider of health services in Australia is a forward-thinking organisation that recognises the critical importance of modern workplace technology in driving productivity and employee satisfaction. With a commitment to delivering exceptional IT services and maintaining cutting-edge infrastructure, they've built a reputation for innovation and excellence in their field.

A leading provider of health services in Australia, is looking to find an IT Site Support Coordinator, to join their Service Delivery Team. 

This team is on a mission to develop culture and capacity that thrives on collaboration, positivity, being people oriented, friendly and achievement focussed. They are customer "obsessed" and encourage and reward innovation and continuous improvement! 

The Role

No two days will ever be the same! This is an onsite role and a valid driver's license is required to travel from site to site. 

The role will ultimately provide exceptional onsite Level 2 support services across hospitals and administrative offices in Greater Metro Sydney (possibly travel to ACT but not often). You will work with a range of stakeholders, from doctors, office staff to tradies and work closely with Service Desk, Infrastructure, Network and Application teams to provide efficient support across MDM (iOS and Android), networks (WAN/LAN/Wireless), systems, hardware and devices.

What You Bring To The Role

• Minimum 3 years experience in an IT support role, providing Level 2 support.
• Must have previous experience working in a Field Engineer role, travelling in-between different sites and providing support to different teams. 
• Experience providing support in desktop and server operating systems, network environments, telephony systems and cloud technologies. 
• Proven experience supporting Windows 10 and Office 2016.
• Experience in Office 365 highly desired.
• Experience in WebEx, Zoom, Teams and other collaboration/video conference technologies.
• Experience in Imaging and Client Management tools such as SCCM and IP Based PBX Systems.
• Experience in AD, including Security and Group Policy configuration.
• Previous experience in or knowledge of health systems and procedures, highly desirable. 

What's In It For You

You'll get to work in an industry with purpose where your contribution enables healthcare care providers to deliver high quality levels of patient care.

This is a very collaborative and supportive team, who pride themselves in their commitment to service excellence, teamwork and integrity. There will be loads of on-the-job support and learning!

6 month daily rate contract, with the possibility of extension, based in Sydney.

Next Steps

Don't miss out on this amazing opportunity. Apply online or get in touch with any enquiries. 

The Story

An amazing opportunity has become available with a company who works with a purpose and who's aim it is do to good and change the lives of millions of Australians annually! They have been in operation for decades and are now at an exciting stage of growth and transformation, with plans of expanding their impact and improving their operational capabilities to serve more Victorians in need.

The Role

The ERP Specialist will be responsible for providing technical support and guidance for the Pronto ERP system. This role involves troubleshooting issues, assisting users with system functionalities, and ensuring the ERP system operates efficiently to meet business needs.

Additionally, the ERP Specialist will support process improvement and development within the ERP system to enhance overall business operations.

Key Responsibilities include:

• Provide first-line support for ERP system issues, including troubleshooting and resolving technical problems
• Assist users in understanding and utilizing ERP system functionalities effectively
• Conduct training sessions for new users and provide ongoing support to existing users
• Work closely with the ICT Manager and other departments to understand business requirements and implement necessary system changes
• Be responsible for the end-to-end support of FBV ERP and key supplementary applications, including ecommerce and Salesforce integration
• Implement process improvements in the ERP system to optimize operations
• Support the customization of the ERP system internally
• Document development and maintenance of the ERP system
• Maintain detailed documentation of system configurations, processes, and user guides
• Oversee all management and operational controls of the application and support the business with ongoing process improvements
• Perform regular system checks and maintenance to ensure optimal performance
• Oversee and manage relationships with third-party suppliers, ensuring their services and products meet the company's standards and requirements

What You Bring To The Role

• Bachelor's degree in Information Technology, Computer Science, or related field
• Minimum of 4-5 years of experience in ERP system support (preferably with Pronto)
• Familiarity with database management, system integration, and software development
• Knowledge of warehouse management systems (e.g., Pronto, Epicor, M3)
• Basic coding/development capabilities
• Understanding of finance/back-end systems
• Experience with warehouse operations preferred
• A valid driver's license for travel between our locations
• A passion for their mission and desire to make a difference in the community

What's In It For you?

Be part of a mission that matters!

The role offers great additional benefits including salary packaging, employee assistance programmes, social club activities and retail discount programmes, to name a few. 

It offers flexible hybrid work arrangements and a great opportunity to develop your skills across diverse technical projects and systems. 

Next Steps

If you're passionate about using your technical skills for good and want to join an organization making real impact in the community, I'd love to hear from you.

Apply now!