Position Title:

Application Delivery Manager

BUSINESS UNIT:

Group IT

Reports to:

Head of IT Applications Delivery

location:

7/737 Bourke Street, Docklands VIC 3008

Date:

June 2024

1.   ORGANISATION OVERVIEW

EBOS Group Limited is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised consumer products and animal care brands. EBOS Group is listed on both the Australian and New Zealand Stock Exchanges.

The EBOS Information Technology Division manages the organisation's technology infrastructure, platforms and resources to provide services across the enterprise. This includes the security of systems and the protection of data. The IT function is critical in ensuring technology is a key business enabler, drives efficiencies and creates competitive advantage.

2.   POSITION SUMMARY

The EBOS Group IT Application Delivery team is seeking an Applications Delivery Manager with strong cross functional and development platform experience, and strong people management capabilities.

You will be results driven with a proven ability to manage high performing teams, delivering projects and enhancements whilst ensuring timelines, scope, estimations, and quality standards are met. You will be the central point of contact for all software development and delivery activities for a number of the EBOS Group’s business applications. You will also be responsible for the development and management of a team of inhouse / outsourced functional, development and test resources. You will be responsible for managing development standards, quality assurance and release management for business applications, through the establishment of structured delivery methodologies that meet the needs of EBOS, both now and in the future.

In this role, you’ll set the tone for success through understanding the scope, requirements, goals and vision of the organization. You will collaborate with business leaders, IT leaders and team members to achieve business and customer outcomes. In this role you will develop and lead a multidiscipline team (both inhouse and outsourced locally and offshore), instill them with a clear vision and measurable goals, and empower them to delivery business critical solutions.

3.   POSITION DIMENSIONS

Dimension Description

Permanent full time

Sales / Other Income (p.a.)

n/a

Expenditure - Operational Budget (p.a.)

n/a

Number of Employees reporting to you

Circa 10-15 indirect (there may be some future people management)

Key Relationships

Head of IT Applications Delivery, Senior Application Delivery Manager, System and Delivery Leads, Project Managers, Test Analysts, Business Users and External Partners.

Other Critical Dimensions

n/a

4.   DETAILED DESCRIPTION

The primary responsibilities of the candidate will be:

• Lead and coordinate cross application and cross functional teams to manage a robust and aggressive delivery roadmap to achieve business outcomes.
• Lead and coordinate cross application and cross functional teams to define and prioritize project work, system modifications and enhancements, development of end user experience, platform maintenance.
• Support the teams with backlog management and refinement (scope, iterations, priorities), aligning to product roadmap, business objectives and timelines.
• Work with Solution Architects, Project Managers, Engagement Leads, and other stakeholders to provide technical leadership and guidance on solution design and implementation, and business processes.
• Stakeholder engagement across the Group understanding priorities and appropriate commercial and technical trade-offs, identifying risks to delivery, mapping out critical pathways and dependencies.
• End to end product delivery using practical methods (agile / waterfall) and cross-disciplinary teams to deliver business outcomes. This includes governance and oversight of deployments, product releases and critical projects.
• Foster an environment of high performing dynamic teams, continuous improvement, and agile work styles.
• Ensure continuity of business through the establishment of appropriate support mechanisms and processes for 24X7 business operations.
• Implement and enforce IT governance processes, standards, and policies to ensure compliance with regulatory requirements, security standards, and company guidelines.
• Drive continuous improvement initiatives, including process optimization, automation, and performance tuning, to enhance the reliability, scalability, and performance of applications.
• Work with System Owners to monitor key performance indicators (KPIs) and metrics to track the effectiveness of technology solutions, identify areas for improvement, and drive operational excellence.
• Provide regular updates and reports to senior management on the status of application delivery initiatives, including milestones achieved, risks identified with mitigation strategies, resource planning needs.
• Ensure delivery teams responsibly mange quality assurance & testing of all applications.
• Responsible for employee performance management and engagement with respect to Delivery outcomes.
• Responsible for application services budget expenditures (OPEX & CAPEX), adjusting expenditure patterns/trends as needed to meet budget / forecasts.
• Work with System owners to maintain strong partnerships with external vendors, service providers, and technology partners to leverage best practices, emerging technologies, and industry trends.

5. MAJOR CHALLENGES

This pivotal role requires a dynamic individual who can navigate the complexities of a large and evolving Application Landscape and foster the growth and maturity of quality assurance standards across the Group.

Accountability to several stakeholders and managing expectations, conflicting priorities and dependencies. Adaptability given the company continually grows organically and by acquisition.

6. JOB HOLDER’S REQUIREMENTS

• Advanced degree (Preferably Master's) in Computer Science, Engineering, or a related field.
• Minimum of 10 years of experience in IT leadership roles, with a focus on application delivery in a supply chain industry.
• Proven experience managing the delivery of technology solutions in a complex supply chain business environment.
• Deep understanding of technologies supporting the following business processes: Order to Cash, Procure to Pay, Finance, Trade Revenue Management, Inventory management, Warehouse Management, Transport and Freight Management, Demand planning, and Vendor Management.
• Strong leadership, communication, and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels of the organization.
• Experience with Agile methodologies (e.g., Scrum, Kanban) and project management frameworks (e.g., PMI, PRINCE2) preferred.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Demonstrated leadership abilities, including team building, coaching, and conflict resolution.
• Analytical mindset with the ability to analyze complex systems and identify potential areas of risk or improvement.
• Preferably experience with some of the following applications: SAP S4 HANA, Optimisely, SalesForce, Manhattan SCALE, SAP Integration Suite, MULEsoft, Axway MFT, SQL SSRS, Power BI, SAP Analytics Cloud, SAP DataSphere, Success Factors.

7.   KEY RESULT AREAS / ACCOUNTABILITIES

Accountability KRA

Measures of Performance

Delivery Manager Capability

• Champion and create traction around ideas to improve Application Delivery, amplify existing value, and unlock new value.
• Ensure that delivered solutions meet predetermined quality standards, including accuracy, robustness, and reliability.
• Projects that are implemented, tested and demonstrated to drive positive customer, partner, and business outcomes.
• Facilitate stakeholder communication and collaboration to drive consensus on business change initiatives.
• Develop and implement risk mitigation strategies and contingency plans.
• Proactively address data security, privacy, and compliance risks to minimise organisational exposure

Delivery, People Leadership and Culture

• Recruit, develop, and retain top talent within the Delivery teams.
• Stay abreast of industry trends, best practices, and emerging technologies.
• Encourage a culture of continuous learning and improvement within the Application Delivery teams.
• Drive innovation in Application processes, tools, and methodologies to enhance organisational capabilities.
• Provide leadership, mentorship and training opportunities to foster professional growth.
• Establish and monitor key performance indicators for the Application Delivery team.
• Continuously review processes for increased efficiency and effectiveness.
• Where relevant, contribute to action plans from Employee Surveys to maintain and improve employee engagement

Diversity & Inclusion

• Demonstrates understanding of diversity objectives through behaviours and promotion in the workplace.
• Consistently treats employees with dignity and respect no matter of their position or status.
• Creates and maintains a work environment that is respectful and accepting of diversity. 
• Clearly communicates the company Code of Ethics for expected behaviours and process for reporting inappropriate behaviours.
• Effectively recruits, promotes and maintains a diverse workforce as appropriate.

• Actively supports and promotes flexible working for all team members.

Collaboration and Stakeholder Management:

• Foster collaboration between Application Delivery teams and other Group IT functions, External Partners and business users.
• Communicate technical concepts to non-technical stakeholders, ensuring a shared understanding of quality assurance initiatives.

Workplace Health and Safety (WHS)

• Ensure compliance with all OHS processes and procedures as outlined in company policies and procedures.
• Always take reasonable care for personal health and safety.
• Always take reasonable care for the health and safety of others.
• Comply with any reasonable instructions, policies and procedure given by your manager, Work Health, and Safety representative or EBOS Group.