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Meet: Virtual IT Group (VITG)

• Founded: 2002
• Location: VITG has offices across Australia and New Zealand.
• This role is based in their close‑knit North Geelong pod!
• Work Style: Hybrid | 4 days onsite
• Speciality: IT Services, Cloud Computing, and Managed Services
  

The Story

Virtual IT Group (VITG) is a 100% Australian-owned MSP/MSSP, founded in 2002, with offices across Australia and New Zealand. They help organisations turn technology into a competitive advantage — delivering managed services, cloud solutions and security to a diverse portfolio of SMEs and national brands.

This opportunity sits within their close-knit North Geelong pod at Federal Mills — a fast-paced, high-performing service desk supporting multi-state clients.

At its core, this role is about leading a busy MSP service desk team, driving performance, maintaining service quality, and ensuring customers receive exceptional outcomes in a high-volume, ticket-driven environment.

The Role

As Support Team Lead, you will oversee a pod of Level 1–Level 3 engineers, ensuring service excellence, team performance, and strong client advocacy.

This is a leadership-focused role — centred on people, performance, service delivery and operational oversight.

Key responsibilities include:

• Leading and developing a team of support engineers (1:1s, KPIs, coaching and mentoring)
• Managing ticket triage, workload allocation and SLA adherence
• Overseeing Incident, Problem and Change Management processes
• Reviewing ticket quality, timesheets and service reporting
• Acting as escalation support for high-priority P1/P2 incidents
• Driving customer satisfaction and maintaining strong stakeholder relationships
• Managing resource allocation and supporting operational efficiencies
• Contributing to continuous improvement across ITSM processes and tooling (ConnectWise currently; potential ServiceNow transition in future)
• Fostering a strong, inclusive, high-performing team culture

You will operate in a fast-paced MSP model, balancing competing priorities while ensuring service standards and team morale remain high.

What's In It For You?

This is an excellent opportunity for an experienced Support Team Lead or Senior Service Desk professional ready to step into a visible leadership role within a growing national MSP.

Why apply?

• Join a respected, Australian-owned organisation with strong growth plans
• Lead a high-performing, close-knit Geelong team with genuine camaraderie
• Be part of a business evolving toward greater automation, security and AI integration
• Clear career pathways
• Hybrid flexibility in a collaborative and inclusive environment
• Influence service delivery standards during a period of scale and transformation
  
  

This role will ideally suit someone who:

• Has 2+ years’ experience in team leadership within an MSP or fast-paced IT operations environment
• Thrives in high-volume service delivery rather than pure project environments
• Understands ITIL and service management frameworks
• Is confident managing performance, driving accountability and building strong team culture
• Enjoys sprinting in an MSP paced environment 

If you’re a people-first leader who understands MSP dynamics, enjoys operational ownership, and wants to grow your career within a scaling technology business — I'd love to hear from you!

Meet: Virtual IT Group (VITG)

Founded: 2002
Location: VITG has offices across Australia and New Zealand.
This role is based in their close‑knit North Geelong pod!
Work Style: Hybrid | 4 days onsite
Speciality: IT Services, Cloud Computing, and Managed Services

The Story
Virtual IT Group (VITG) is a 100% Australian-owned MSP/MSSP helping organisations transform technology from a daily frustration into a genuine competitive advantage. With offices across Australia and New Zealand, they support a diverse portfolio of SMEs and national brands across sectors including manufacturing, healthcare and professional services.
You’ll be joining their busy North Geelong hub at Federal Mills, part of a high-performing service desk team that keeps business-critical environments secure, stable and operating at pace.
This role sits at the senior end of the service desk function, focused primarily on Level 3 escalations and complex BAU support. It’s hands-on, technical, customer-facing, and central to maintaining stability across multiple client environments.

The Role

As a Level 3 Technical Support Engineer, you will act as the senior escalation point within the Geelong pod, working alongside Level 1 and Level 2 engineers to resolve high-impact and complex technical issues.

This role is approximately 80–90% BAU-focused, with occasional involvement in project delivery.

Core responsibilities include:

• Acting as the escalation point for complex P1 and high-severity incidents
• Troubleshooting advanced Windows infrastructure, server, network and cloud issues
• Supporting and maintaining Microsoft environments (Active Directory, Exchange, Office 365, Azure)
• Liaising with third-party vendors and technology partners
• Supporting networking and firewall environments (Sophos, WatchGuard, Fortinet desirable)
• Providing mentorship and technical guidance to Level 1 and 2 engineers
• Maintaining ownership of larger client environment
• Participating in project design and implementation when required

You’ll be expected to deliver exceptional customer service, communicate clearly with clients, and confidently manage high-pressure incidents where entire environments may be impacted.

What’s In It For You?

This is an excellent opportunity for a senior support engineer who enjoys staying hands-on and thrives in a fast-paced MSP environment.

Why apply?

• Join a close-knit, collaborative team with strong customer focus
• Work in a respected Australian-owned MSP with national reach
• Gain exposure to diverse multi-client environments
• Hybrid flexibility (with performance-based flexibility over time)
• Be recognised as a senior technical authority within your pod
• Opportunity to mentor others and grow into technical leadership

This role will suit someone with 5+ years’ IT experience at a senior support level who enjoys solving complex problems, owning escalations end-to-end, and building trusted advisor relationships with clients.

If you’re looking for a stable, well-supported team environment where you can remain deeply technical while progressing your career — I'd love to hear back from you! 

The Story

This opportunity sits within a well-established Australian retail organisation with a strong national footprint and a loyal customer base. The business is currently navigating an exciting phase of transformation, including upcoming ERP and POS migration programs.

To support this journey, they are strengthening their Business Systems team to ensure operational continuity and system stability across their core platforms.

This 12-month fixed term contract will play a critical role in supporting BAU operations while the broader transformation roadmap progresses — with strong potential for extension.

The Role

Reporting to the Business Systems Manager, this role focuses primarily on L2/L3 application support, ensuring the reliability and performance of key retail systems.

Day to day, you will:

• Provide second-level functional and technical support to users
• Troubleshoot and resolve incidents across retail applications
• Analyse and resolve system issues through back-end SQL investigation
• Work closely with vendors and internal IT teams to deliver solutions
• Support integrations between applications
• Document business requirements and technical specifications
• Assist in testing, implementation and change management activities
• Contribute to training and user documentation where required

You will operate in an ITIL-based service management environment, taking ownership of issues through to resolution and ensuring minimal disruption to business operations.

What You Bring To The Role

• Proven experience supporting retail systems within a retail environment
• Strong L2/L3 application support capability
• Advanced SQL and RDBMS skills, including data modelling, querying and optimisation
• Solid hands-on experience with Microsoft SQL Server, particularly back-end analysis
• Experience operating within an ITIL service management framework
• The ability to quickly learn new systems and step into an existing BAU workload with minimal ramp-up time
• Strong troubleshooting and analytical skills, with the ability to investigate issues at database level
• Clear and confident communication skills, comfortable engaging with internal business stakeholders as customers
• A proactive approach with the ability to work autonomously while collaborating effectively within a team

Desirable (but not essential) skills include:

• Exposure to retail platform Aptos
• Scripting capability (Python or PowerShell)
• Relevant tertiary qualification in IT

What’s In It For You?

• 12-month fixed term contract with a strong likelihood of extension (up to two years)
• Exposure to a significant ERP and POS transformation program
• Opportunity to play a key role in stabilising and supporting a core retail systems landscape
• Collaborative and supportive IT team environment
• A business that values initiative, ownership and proactive problem-solving
• Genuine opportunity to grow your exposure to enterprise-level transformation while maintaining strong hands-on technical capability

This is an excellent opportunity for a capable Systems Analyst who wants stability, responsibility, and exposure to transformation — all within a supportive and commercially focused retail environment.

• Executive position

• Melbourne based 

• Founded in 2014 | Listed in 2018 

• Team of 20 FTE

The Story 

Renowned is defining a new category: Local Expert Marketing. The battle for the property listing is won online before an agent is contacted. Their mission is to ensure that when homeowners do their research, those agents stand out as the undisputed local choice.

The Renowned Ecosystem. Following the strategic merger of RateMyAgent and Curated Social, they have created a complete professional-facing platform. While RateMyAgent captures the consumer trust (the reputation), Renowned provides the automated system to turn that trust into "always-on" marketing content.

Their Value Proposition. They solve the industry's fundamental challenge, winning the next listing through three pillars:

1. Visibility: Achieving omnipresence across key digital channels.

2. Authenticity: Using real data and social proof to build authority.

3. Automation: Implementing systems where great service automatically generates great marketing.

In short, Renowned help agents and brokerages ensure that success follows trust, enabling them to transition from endless prospecting to effortless attraction.

The Role

Reporting directly to the CEO (based in the US), the Chief Product & Technology Officer will own product vision, strategy, and execution across Australia, New Zealand, and the US. 

As a key member of the executive leadership team, the CPTO will be responsible not only for strategic product vision but also for operational delivery across all platform services, apps, and data products that drive revenue and profit growth.

This role is ultimately responsible for delivering an excellent customer experience that enables Renowned to be the market leader in all three markets. But it also goes beyond that. This would be a key role in shaping and leading the business in Australia. 

The CPTO shares accountability for Renowned's global P&L, including revenue and profit targets, and must ensure product delivery aligns with the company's sales and retention growth objectives.

What do we need? 

We need someone who makes decisions, gets on with it and drives real change. This isn't a role about maintaining what already exists and doing more of the same. This isn’t a step-up role either - you need to have done this before. 

You'll build and lead high-performing product and engineering teams, then spread that same mindset across the entire organisation. That means strong people leadership, experience scaling tech businesses (ideally marketplace or B2B), ownership of P&L outcomes, and a clear vision for where the product needs to go.

The ideal background is product-led with proven accountability across engineering. More P than T in this CPTO role, but you understand both worlds and know how to make them work together to ship what matters.

What’s in it for you?  

These roles don’t come around often. This is an opportunity to drive real growth here and abroad, and the scope, support and trust to do that. 

If you like being a real force for change and having the means to make key decisions and drive that change, this role provides that, while scaling and driving innovation across three different markets, as well as shaping business objectives and vision. 

It is a collaborative culture, and the best idea wins. There are no bottlenecks or egos, but a willingness to change and do things better and deliver value. 

If this possibly sounds like you and you’re curious to learn more, please apply and say hi. 

Brett Skeen

brett.skeen@affix.com.au 

Jarrad Skeen

jarrad.skeen@affix.com.au